Warranty and Returns

PLEASE READ THE RETURN POLICY THOROUGHLY BEFORE REQUESTING ANY RETURNS, REFUNDS, OR EXCHANGES.

Our returns and exchange policies are handled on a case-by-case basis with our end objective being complete customer satisfaction.

30 Days Warranty

Most products on speedwholesale.com are covered under warranty of 15 days from the time of delivery. If you experience any issue with your product while under warranty, please initiate the return within 15 days of delivery for proper redressal. The Warranty does not include E-Liquids, Disposable Devices, Accessories, Coils, Pods and Batteries. 

Dead on Arrival / Damaged / Product Mismatch / Missing Product

Dead on Arrival, damaged, wrong, or missing item claims should be reported to us within 48 hours of the actual delivery time. We recommend you inspect your items carefully and inform us if there are any issues.

Standard Return

We accept returns of unopened items purchased from our website speedwholesale.com for store credit, refund, or exchange within a 7-day time period starting from the time of delivery. 

Return / Refund Process

To be eligible for returns of product covered with warranty, refunds, and exchanges, you must initiate the return process within 7 days of delivery with a clear and elaborate description of the issue along with your order number. To initiate the return process kindly write to us at eecomm@speedwholesale.com or simply log in to your account and select the “Return/Refund” option. In most cases of damaged/defective products, we would need a picture or videos of the products. 

We would require the defective product to be shipped back to our facility before the issuance of store credit or refund. 

The 7-Day refund policy excludes coverage for damage resulting from abuse, accidents, customized modification, disassembly, or user error. Additionally, incidental and consequential damages are not covered under this policy.

Please Note: Some manufacturers require the warranty card included in the package contents of the product in order to process the warranty claim. Please do not dispose of the package content.

Additional Information

We do not guarantee compatibility between two products. You are advised to do your research on compatibility or write to us before placing your order. We do not accept returns for compatibility issues. We also hold no responsibility if the flavor of E-Juices is not up to your customers liking.

Return Shipping Costs

In regard to the cost of shipment for returns, the customer may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of a credit back to your account. Adult Signature Service and all shipping charges are non-refundable.

Refund Process

Refunds may be issued back to the original payment (Credit card, debit card, etc.) or as a store credit in the form of reward points. Speed Wholesale (www.speedwholesale.com) is not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of it.

Please Note: For quicker resolution of return or replacement, use the our phone number 888-718-4489 or email us at ecomm@speedwholesale.com